Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Texas Complete Auto Repair, Lube & Car Wash, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Services

Texas Complete Auto Repair, Lube & Car Wash provides professional services as described on our website. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.

3. Service Appointments and Scheduling

• Appointments must be scheduled in advance and are subject to availability
• We reserve the right to reschedule appointments due to emergency situations or unforeseen circumstances
• Cancellations must be made at least 24 hours in advance; late cancellations may be subject to fees
• Please bring your vehicle to the shop at your scheduled time. Completion times are estimates and can change with parts availability and what we find

4. Pricing and Payment

• Prices for services are as quoted at the time of service request
• We reserve the right to adjust pricing with notice
• Payment is due upon completion of services unless other arrangements have been made
• We accept various payment methods as indicated at the time of service
• Late payments may be subject to interest charges and collection fees
• Before we start work on your vehicle, we give you a written estimate and ask for your authorization
• If we find your vehicle needs work beyond the estimate, we contact you and get your approval before we do it

5. Customer Responsibilities

You agree to:

• Provide accurate and complete information about your vehicle and the problem you are having
• Tell us about any known problems, warning lights, or past repairs that could affect the work
• Remove personal items and valuables from your vehicle before you leave it with us
• Allow our technicians to test-drive your vehicle when needed to diagnose a problem or confirm a repair
• Pick up your vehicle promptly once we let you know it is ready
• Notify us immediately of any concerns during or after service

6. Warranties and Guarantees

• Parts and labor warranties are as stated on your invoice
• Manufacturer warranties on parts are passed through to customers
• Warranty does not cover damage resulting from misuse, neglect, or unauthorized repairs

7. Liability and Indemnification

Texas Complete Auto Repair, Lube & Car Wash maintains appropriate insurance coverage. We are not liable for:

• Pre-existing conditions not disclosed at the time of service
• Damage resulting from customer negligence or misuse
• Indirect, consequential, or incidental damages
• Delays or failures due to causes beyond our reasonable control

Our total liability for any claim is limited to the amount paid for the specific service giving rise to the claim.

8. Vehicle Pickup and Storage

We will let you know when your vehicle is ready. Please pick it up promptly. Storage charges may apply to a vehicle left after that notice, as posted at the shop or stated on your estimate.

9. SMS Text Messaging Communications

By opting in to receive text messages from Texas Complete Auto Repair, Lube & Car Wash, you agree to these terms.

How You Opt In

You can opt in to texts from us in any of these ways. SMS consent boxes always start unchecked.

• On our contact form, by checking one or both of two separate boxes: one for texts about your appointments and service, one for promotional texts
• On our booking and quote forms, by checking the box for texts about your request
• On our request forms, by choosing Text as the way you want to hear back, which covers texts about that request only

By opting in, you confirm that you are the subscriber or authorized user of the mobile number you provided and that you are authorized to consent to receive text messages at that number.

Texts About Your Request or Service

If you opt in to texts about your request or service, or choose Text as your contact method, we may send:

• Confirmations, updates, and follow-ups about your request or estimate
• Appointment confirmations and reminders
• Service reminders and account notifications
• Payment reminders

Message frequency varies based on your service activity.

Promotional Texts

Our contact form has a separate, optional box for promotional texts. If you check it, we may send:

• Special offers and discounts
• Seasonal service specials
• Service plan and membership offers

Message frequency varies, up to a maximum of 4 messages per month. Choosing Text on a request or quote form, or checking a box for texts about your request, does not sign you up for promotional texts.

Opting Out

You can opt out at any time by replying STOP to any message. Replying STOP stops all texts from Texas Complete Auto Repair, Lube & Car Wash, both texts about your service and promotional texts. You will receive one message confirming you are unsubscribed.

Costs

Message and data rates may apply depending on your carrier plan. We do not charge for text messages.

Help

For help, reply HELP to any message or contact us at (281) 549-4391.

No Purchase Required

Consent to receive text messages is not a condition of purchasing any goods or services.

Your Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Carrier Compatibility

SMS services are compatible with all major U.S. carriers, including AT&T, Verizon, and T-Mobile. Carriers are not liable for delayed or undelivered messages.

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Texas Complete Auto Repair, Lube & Car Wash or its licensors and is protected by copyright and trademark laws.

11. User Conduct

You agree not to:

• Use our services for any unlawful purpose
• Interfere with or disrupt our services or systems
• Attempt to gain unauthorized access to our systems
• Harass, threaten, or abuse our staff or representatives
• Provide false or misleading information

12. Termination

We reserve the right to refuse service or terminate our relationship with any customer who violates these Terms, engages in abusive behavior toward our staff, or fails to meet payment obligations.

13. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, unless both parties agree to litigation.

14. Governing Law

These Terms are governed by the laws of TX, without regard to its conflict of law provisions.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms constitute the entire agreement between you and Texas Complete Auto Repair, Lube & Car Wash regarding the use of our services, superseding any prior agreements.

18. Contact Information

If you have questions about these Terms, please contact us: